Case Studies
 

“No-guess Hiring Workshop” for Sociedada de Lotarias e Apostas Mutuas de Macau, Lda

Sociedada de Lotarias e Apostas Mutuas de Macau, Lda (SLOT) was granted the franchise to offer soccer betting by the Macau Government in 1998 and thus became the first-ever government-franchised company to operate a sports betting business. This was followed by a government-franchise for basketball betting in late 2000.

Issue

SLOT believes that to develop and maintain an effective staff selection process would yield solid returns and is therefore instrumental to its long-term business success. Leadingenes was selected to provide a workshop on ‘No-guess Hiring Process’ to help SLOT recruiters assess applicants’ capabilities objectively, make a good start to partner with the successful applicants, and also project a professional company image.

Upon completion of the workshop, participants were expected to:

  • know how to identify the job requirements for vacancies to be filled
  • be aware of the importance of preparation and research prior to recruitment
  • grasp essential interviewing and assessing skills in the staff selection process
  • design and apply assessments pertinent to job requirements

Approach

The workshop was designed to cover the following contents:

  • qualities in terms of ability, personality, motivation and potential required for a given job
  • management of objective assessment processes with external validation
  • Focused Interviewing Technique – dig deeper as to what really drives someone’s commitment
  • Behavioral Competency-based Interviewing Technique

It was a highly participative workshop where all participants were given chances to practise their interviewing skills through role plays. The role plays were video-taped, followed by constructive feedback from trainer and thorough discussions among participants on their effectiveness and areas for improvement.

Results

“Our partnership with Leadingenes Ltd started with a competency-based selection skills workshop for our managers. The course was proven to be practical and insightful helping our interviewers to make no-guess decisions. Participants were given a chance to practise the skills with trainer’s immediate constructive feedback. This is a great training course!”

Dominic Kwok
Executive Director
SLOT