Training Courses
Recruitment | Corporate Culture | Customer Service
Staff Development | Performance Management | Teambuilding
 

Customer Service
Customer Service Excellence
Handling Customer Complaints
Premium Customer Service


Customer Service Excellence

Objectives
At this workshop, participants will learn to:
•  Understand how customers define high-quality service to increase customer satisfaction
•  Identify how to contribute to customer acquisition and retention by delivering excellent service
•  Define and apply a reliable and complete process to meet the expectations of internal and external customers

Target Participants
Staff at all levels

Medium of Instruction
English, Cantonese or Putonghua

Duration
1-2 days

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Handling Customer Complaints

Objectives
At this workshop, participants will learn to:
•  Understand the real reasons for customer complaints to take appropriate measures
•  Acquire the knowledge and skills to manage customer complaints effectively
•  Facilitate the achievement of total service quality in your company

Target Participants
Staff at all levels

Medium of Instruction
English, Cantonese or Putonghua

Duration
1 day

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Premium Customer Service

Objectives
At this workshop, participants will learn to:
•  Improve their customer service orientation
•  Develop their customer service skills for customers of different backgrounds
•  Align their customer service levels to high standards

Target Participants
Staff at all levels

Medium of Instruction
English, Cantonese or Putonghua

Duration
1-2 days

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