Teambuilding Event for the US Operation of a Taiwan-based Bank This Taiwan-based bank has 17 branches coast to coast in California, New Jersey, New York and Washington and is one of the first banks to operate both in the Eastern and Western United States. Over the past 2 years, it has been strengthened through organizational restructuring and business refocus. Issue In the light of the increasingly stretched business goals, the Bank saw a pressing need to raise and align staff’s awareness of the business challenges, create team synergy, and build staff’s commitment to its business agenda [...]

Customer Care Program for One of the World’s Leading Logistics Companies This Company is one of the world’s leading providers of forwarding and logistics services, specializing in intercontinental air freight and ocean freight shipments and associated supply chain management solutions. In China, it has over 20 offices to provide door-to-door comprehensive forwarding and logistics services tailor-made to meet clients’ individual needs. Issue The Company recognized the need to improve the quality of its customer service in Hong Kong and Mainland China in order to enhance its competitiveness in the increasingly challenging market. The Company wanted to: improve the [...]

Teambuilding Event for Nokia As a world leader in mobile communications, Nokia has established itself as the preferred mobile supplier in Hong Kong. Backed by its experience, innovation, user-friendliness and secure solutions, the Company has become the leading supplier of mobile phones, mobile and fixed broadband and IP networks. With a mission to connect people to each other with easy-to-use and innovative products, Nokia firmly believes that only if they could manage both quality and innovation in a balanced way, would they be able to sustain their competitiveness. Issue Nokia’s APAC R&D Department planned to leverage this [...]

HR Consultancy for a Retail Chain in China This Company is a Shenzhen-based retail chain with more than 18 stores in the Pearl River Delta. It offers a wide variety of high quality electrical appliances and household products. Issue In order to fulfill a very aggressive expansion plan to maintain its leading position in the retail industry, the Company recognized the need to make significant improvements in all facets of its people management strategy and system. As part of its IPO plan, the Company looked for a total solution to revamp its human resources management domain [...]

“No-guess Hiring Workshop” for Sociedada de Lotarias e Apostas Mutuas de Macau, Lda Sociedada de Lotarias e Apostas Mutuas de Macau, Lda (SLOT) was granted the franchise to offer soccer betting by the Macau Government in 1998 and thus became the first-ever government-franchised company to operate a sports betting business. This was followed by a government-franchise for basketball betting in late 2000. Issue SLOT believes that to develop and maintain an effective staff selection process would yield solid returns and is therefore instrumental to its long-term business success. Leadingenes was selected to provide a workshop on ‘No-guess [...]

Fully-integrated Human Resources Project for a State-owned Bank in China This Bank is a Guangdong-based establishment with very promising performance in credit card business. Issues The Bank rose to a tremendous challenge to design a highly-effective organization structure, build a competent team, and set up a fully-integrated human resources infrastructure to support the rapid expansion of its card business. After a thorough review on where the Bank stood in terms of human resources management, the following areas had been identified to address areas such as : organization structure clearer roles and responsibilities job grading and title systems competency [...]

Organizational Restructuring for a Premier Provider of International Voice and Satellite Services in Asia This Company is a premier provider of international voice and satellite services via the operation and management of a diverse high-speed network in the region. It is headquartered in Hong Kong, with a significant presence in Australia and substantial businesses across Asia, North America and Europe. Issues In the face of increasingly keen competition, the Company underwent a large-scale restructuring program to refocus its business, improve staff productivity, enhance customer service, and reduce staff costs. Leadingenes was asked to provide consultancy in [...]

Teambuilding Activity and New Human Resources Systems for One of the World's Largest Manufacturers of Laminates This listed company was established in 1988 to produce the laminate for printing circuit board. Currently, it operates more than 30 plants in China with a very aggressive expansion plan rolling full steam ahead. Issues In support of its expansion plan, a highly-motivated workforce is integral to the Company’s success. The promotion campaign to cultivate a high staff morale was kicked off in 2004 by means of a teambuilding event participated by 350 managers. During the event, staff’s awareness of the Company’s [...]

Human Resources Audit for a Leading Provider of Electronic Design and Manufacturing Services This Company is one of Asia’s leading providers of electronic design and manufacturing services, offering end-to-end solutions in consumer and industrial electronics with over 6,000 employees worldwide. Headquartered in Hong Kong, the Company operates more than a dozen design, manufacturing and sales facilities in Asia, Europe and North America. Factories in Shenzhen are an important part of its many facilities. Issues The Company’s workers in Shenzhen went on strike protesting against wages and conditions. The strike reached a stage that the local government and [...]

International Mobility Policy for a US-based Electronic Company This Company is a worldwide leading supplier of power system solutions for a diverse range of applications in a variety of industries including telecommunications, networking, computing, office systems, medical, process control, test and instrumentation. Approach The policy contents covered different assignments’ duration/eligibility, pre-assignment preparation, relocation compensation and benefits, logistics arrangements, on-going assignment support, repatriation/reassignment, assignment termination, etc. This policy also took into account the market practice as well as benchmarking with companies of similar background and scale. Results The end product provides clear guidelines to the Human Resources [...]

Recruitment Skills Enhancement Program for Orient Overseas Container Line Ltd. Orient Overseas Container Line Ltd. is one of the world's largest integrated international container transportation, logistics and terminal companies. Its mission is ‘to be the best and most innovative international container transport and logistics service provider, providing a vital link to world trade and creating value for our customers, employees, shareholders and partners’. The Company has 4 core values that are central to everything the company does. One of the core values is ‘People, People, People’. As a successful corporation, it understands that its continued success and growth [...]

Job Descriptions, Job Title Policy and Job Analysis System for a Multi-national Healthcare Company This Company is a leading international healthcare company. For more than 100 years, the company has been active in the discovery, development, manufacture, and marketing of a uniquely broad spectrum of innovative healthcare solutions. The client is the headquarters of its Asia operation and has been expanding very rapidly in recent years, and now has a workforce of around 800 employees. Issue To cope with its fast expansion, the Company identified a need to review and update all employee s’ job descriptions, in [...]

Core and Functional Competency Models and Performance Appraisal System for a Major Airline Company This airline company is one of the leading and well-established airlines with around 2,000 staff providing services to more than 30 passenger destinations across Asia. It also offers a wide variety of flexible holiday packages which cater to both business and leisure travelers. Issue The Company was looking to develop a core competency model and functional competency models for individual departments that guide employees to think, behave and learn in a way that upholds its value system and culture. It was believed that [...]

Core and Functional Competency Models for One of the Largest Banks in Hong Kong This is a locally incorporated licensed bank with a leading position in Hong Kong in terms of assets and customer deposits. It offers a comprehensive range of financial products and services to retail and corporate customers in Hong Kong as well as cross-border banking needs of its customers. Issue The Project aimed at defining and articulating the core and functional competencies of staff of all levels across different departments in order to support and communicate the Bank’s strategic direction, values and the [...]